RETURNS.

Returns & exchanges

We want you to love what you ordered. If something isn't right, you can request a return or exchange yourself, right from your account — no need to call or email first.

Return window

You can request a return or exchange within 7 days of delivery, as long as the item is unused, unwashed, and has its original tags and packaging.

How to request a return or exchange

Go to My Account → My Orders, find the delivered item, and choose Request return. Tell us your reason, and choose whether you'd like a refund or an exchange for a different size or colour (subject to availability). Then pick a pickup date — up to 14 days ahead — and a convenient time slot (10 AM–1 PM, 1 PM–4 PM, or 4 PM–7 PM). We'll pick the item up from your address at that time; there's nothing to courier yourself.

You can track the status of your request any time from My Orders.

Refunds

Once we receive and inspect the returned item, we'll process your refund to the original payment method (or as store credit for Cash on Delivery orders). For exchanges, we'll ship out the replacement size or colour once the original item passes inspection.

Non-returnable items

For hygiene reasons, certain items (such as innerwear or customised/made-to-order pieces, where applicable) may not be eligible for return — this will be noted on the product page.

Damaged or wrong item received?

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no extra cost to you.

Need help?

Questions about a return or exchange? Write to us at reenamksharma@gmail.com or call +91 91377 58401.